TERMS & PRIVACY

PART 1: TERMS OF SERVICE

1. Overview

This website is operated by Healthverse. Throughout the site, the terms “we”, “us” and “our” refer to Healthverse. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. NZ Consumer Law & Supplement Safety


- Consumer Guarantees Act: Nothing in these terms excludes, restricts, or modifies your rights under the New Zealand Consumer Guarantees Act (CGA) or Fair Trading Act.

- Health & Safety: You agree to always read product labels, warnings, and directions before consuming any supplements. If you experience adverse reactions, you must stop use immediately and consult a medical professional.

3. Pricing, Orders, and Availability


- All prices on our website are listed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) unless stated otherwise.

- We reserve the right to refuse or cancel any order. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

4. Shipping and Returns


- Delivery: Risk of loss and title for items pass to you upon delivery to the carrier.

- Returns: Change-of-mind returns are subject to our Returns Policy. Due to health and hygiene regulations, opened or unsealed supplements, vitamins, and beauty products cannot be returned for a change of mind.

- Return Costs: The customer is responsible for return shipping costs for change-of-mind returns. We cover return shipping costs for faulty or damaged goods.

5. Limitation of Liability

To the maximum extent permitted by New Zealand law, Healthverse shall not be liable for any direct, indirect, or consequential damages resulting from the use or misuse of products purchased through this site, or from reliance on information published in our blog posts.

PART 2: PRIVACY POLICY

1. Information We Collect

We collect personal information from you in accordance with the New Zealand Privacy Act 2020. This includes:


- Identity Data: Your name, shipping address, billing address, email address, and phone number when you place an order or contact us.

- Usage Data: Information about how you use our website, including your IP address and cookies, collected via analytics tools to improve your shopping experience.

2. How We Use Your Information

We use your personal information strictly to:

- Process, pack, and ship your orders.

- Communicate with you regarding your purchases, inquiries, or support requests.

- Send you marketing updates and blog articles (only if you have explicitly opted in). You can unsubscribe at any time.

3. Data Protection and Third Parties

 

- We do not sell, rent, or trade your personal information to third parties.

- We share your data only with trusted service providers necessary to run our shop (e.g., Shopify/WooCommerce, payment gateways like Stripe/PayPal, and NZ Post or courier services).

- All credit card payments are securely encrypted; we do not store your raw payment details.

4. Cookies

Our website uses cookies to keep track of items in your shopping cart and to analyze website traffic. You can choose to disable cookies in your browser settings, though this may limit website functionality.

5. Your Rights (Access and Correction)

Under the Privacy Act 2020, you have the right to request a copy of the personal information we hold about you, or to ask us to correct it if it is wrong. To make a request, please contact our Privacy Officer at sales@healthverse.me.